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This certification prepares aspirant’s skillset necessary for combining collaboration and video apps in basic network structure. CCNP Voice certification aims at making its aspirants well equipped with knowledge and skills required for creating a clear, mappable, easy handled, and combined collaboration solution in a standard environment. Concepts like sound implementation of converged IP networks including its planning, operation, configuring and troubleshooting are also a part of CCNP Voice certification.

CCNP Voice certification is an intermediate level of certification in VoIP technologies, allowing candidates to acquire in depth knowledge on Cisco Unified Communications Manager (formerly Unified Call Manager), quality of service (QOS), gateways, gatekeepers, IP phones, voice applications, and utilities on Cisco routers and Cisco Catalyst switches.Apart from this combining and troubleshooting of Cisco Unified communication, Cisco Unity Connection and Cisco Unified Presence applications are also a part of CCNP Voice training offered by Network Bulls.

Devices used while imparting training on Cisco CCNP Voice course is as follows:

  • Routers: 2801, 2811, 3640, 3825, 2911 series
  • Switches: 3550, 3560, 3750 series
  • IP Phones: 7960, 7961, 7970, 9971 series

Training Highlights

  • Your daily class at Protere Technologies begin with 2-3 hours of theoretical training which includes in-depth training on CCNP Voice course. After the theory class, practical sessions begin in our labs which are available 24x7, where you can practice and learn the actual working of the concepts learned for any number of hours you want to.
  • CCNP Voice course training is given by CCNP certified trainers with 5-10 years of industry experience.
  • CCNP Voice lab of NB consists of course specific devices: routers and switches with highly updated equipments and other required devices.
  • 24x7 lab assistance while you are practicing in labs providing immediate solutions to problems occurring, ensuring uninterrupted high quality practical training.
  • Availability of Wi-Fi access to enhance your practical learning experience. Remote access to labs and devices within institute premises.
  • Access to in house practical workbooks within no time. Doubt sessions are also conducted in order to ensure complete understanding of each concept of the course.

Cisco Certified Network Professional - Voice

Implementing Cisco Voice Communications and QoS (CVOICE): 642-437

  • Describe a Dial Plan like numbering, digit manipulation, path selections, etc.
  • Describe the Basic Operation and Components Involved in a VoIP Call like RTP, RTCP, cRTP, and sRTP, H.323, MGCP, configure VLANs.
  • Implement Cisco Unified Communications Manager Express to Support Endpointsusing CLI ( DHCP, NTP, TFTP).
  • Describe the Components of a Gateway like functions, DSP functionality, codec and complexity, etc.
  • Configure and Implement a gGateway.
  • Implement Cisco Unified Border Element like features, functionality, address hiding, protocol and media internetworking, etc.
  • Describe the Need to Implement QoS for Voice and Video like causes, resolution measures, and requirements.
  • Describe and Configure the DiffServ QoS Model using marking based on CoS, DSCP, and IP Precedence, Configure layer 2 to layer 3 QoS mapping, etc.

Implementing Cisco Unified Communications Manager, Part 1 (CIPT1): 642-447

  • Perform Initial Setup of a Cisco Unified Communications Manager Cluster (DHCP, TFTP, DNS, and NTP).
  • Describe and Configure Cisco Unified Communications Manager to Support On-Cluster Calling like Cisco unified communications manager groups, profiles, templates, device pools, etc.
  • Describe and Configure a Route Pplan for Cisco Unified Communications Manager to Support Off-Net Calling (implement gateways, configure route patterns, route groups and lists, etc.)
  • Describe and Configure Cisco Unified Communications Manager Media Resources (configure media resources, resource groups and lists, etc.).
  • Describe and Configure the Cisco Unified Communications Manager to Support Features and Applications like IP Phone services, Cisco unified communications manager native presence features, etc.

Implementing Cisco Unified Communications Manager, Part 2 (CIPT2): 642-457

  • Describe and Implement Centralized Call Processing Redundancy like device fail over, MGCP fallback operations, redundancy operations verification, etc.
  • Describe and Configure a Multi-Site Dial Plan for Cisco Unified Communication Manager including issues, various differences between gateways, and trunks implementation.
  • Implement Call Control Discovery and Cisco Inter Company Media Exchange including service advertisement framework forwarder, client control, and call control discovery.
  • Implement Bandwidth Management and Call Admission Control like configuring locations, regions, implementing RSVP regions, SIP, etc.
  • Implement Mobility Features including Cisco unified communications manager device mobility and extension mobility.

Integrating Cisco Unified Communications Applications (CAPPS) : 642-467

  • Configure Cisco Unity Connection like call routing and management options, audio text applications, etc.
  • Configure, troubleshoot and integrate Cisco Unity Express using the GUI including Integrate Cisco unity express and Cisco unified communications manager express, etc.
  • Configure VPIM to network Cisco Unity Connection and Cisco Unity Express.
  • Implement Cisco Unified Presence solution with its features, communication flows, troubleshoot Cisco Unified Presence, integrate Cisco unified presence with Cisco unified communications manager and Cisco unified communications Manager.

Troubleshooting Cisco Unified Communications (TVOICE) : 642-427

  • Understand and Apply the Cisco Recommended Methodology used to Determine General Unified Communications System Problems and Issues, identifying tools for troubleshooting and monitoring.
  • Identify Available Tools to Operate and Troubleshoot a Unified Communications System: describe apt tools for troubleshooting and monitoring, etc.
  • Troubleshoot Registration Issues with endpoint registration and gateway registration.
  • Troubleshoot Call Setup Issues including inter-site call setup, intra-site call setup, and off-net call setup issues.
  • Troubleshoot Database Issues like duplication issues in Cisco Unified Communications Manager.
  • Troubleshoot Call Control Discovery and Cisco Inter Company Media Exchange like service advertisement framework forwarder issues, service advertisement framework client control issues, etc.
  • Troubleshoot Application Issues like Cisco extension mobility, Cisco unified communications manager device mobility, etc.
  • Troubleshoot Media Resources including music on Hold, conference bridges, transcoders, etc.
  • Troubleshoot Voice Quality Issues like echo, dropped calls, audio quality issues, etc.


  • Kolkata’s Biggest Cisco Training Labs. Visit us, see our labs and compare.
  • 24x7 Lab Facility. Students are free to access the labs for unlimited number of hours as per their own preferred timings.
  • One of the biggest team of CCIE Certified Trainers with 5 to 15 years of experience.
  • Smart classrooms fully equipped with projectors, live racks, Wi-Fi connectivity, Digital Pads.
  • Silent and Discussion Zone areas in Labs to enhance Self Study and Group Discussions.
  • All Practical will be done on Live Devices
  • Dedicated and Separate racks for every student to perform practicals
  • Special sessions on CV writing skills, Interview skills, Network Designing, Network Monitoring.
  • Personality Development sessions including Spoken English, Group Discussions, Mock Interviews, Presentation skills.
  • Technical Sessions by Mr. Rajib Ghosh, Mr Indranil Hazra, Mr. Partha Pratim Pramanik and other industry experts for real time network exposure.
  • Varity of Study Material: Cisco Press Books, PDF’s, Video Lectures, Sample questions, Interview Questions (Technical and HR), and Lab Workbooks.